We Have Now Implemented 3D Secure
Leapcard.ie has introduced 3D Secure for online purchases. 3D Secure protects you by providing an extra layer of security during the purchasing process.
We have compiled the following Frequently Asked Questions (FAQ) to make it easy for you to understand what to expect with 3D Secure.
Why can’t I use my Laser card- what's happening?
Unfortunately Leapcard.ie no longer accepts Laser cards as a means of payment. Laser cards are being withdrawn by the Irish banks and are being replaced by Visa Debit cards. Please contact your bank for information on how to obtain a Visa Debit card. Alternately you could look into prepaid debit or credit cards.
What is 3D Secure?
3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments; a password.
How does it work?
if you haven’t purchased a product or service online using 3d secure before on any website, you will be redirected to your issuing credit card’s secure website where you must verify some personal details and select a password. this is integrated into our checkout page. you must never disclose this password to anyone – this is how you guarantee your card is secure. do not write your password down anywhere.
Who developed 3D Secure?
It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”.
Why was 3D Secure developed?
It was developed to improve the security of Internet payments by offering an extra layer of security to customers before making a purchase online. This involves selecting a password. This ensures your credit card cannot be used fraudulently as only you will know the associated password.
Why is it called 3D Secure?
'3D Secure' stands for "3 Domain Secure" as there are 3 parties involved in the online payment process: leapcard.ie, our Bank, and Visa or MasterCard.
Why is Leapcard.ie adopting 3D Secure?
We want our customers to purchase Leap Cards and top-ups on our website confidentially and securely.
Were my purchases secure before 3D Secure?
All your previous purchases through leapcard.ie have been secure and there is nothing to worry about. This additional step simply removes the possibility of someone else using your card fraudulently. Leapcard.ie has always used the strongest security standards and will continue to do so.
I haven’t used 3D Secure before, what do I need to do?
If you haven’t purchased a product or service online using 3D Secure before on any website, you will be redirected to your issuing credit card’s secure website where you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.
Do I need to update my credit / debit card or get a new one before using 3D Secure?
No, your existing card can be used.
I have a Laser debit card, how does 3D Secure affect me?
Unfortunately Leapcard.ie no longer accepts Laser cards as a means of payment. Laser cards are being withdrawn by the Irish banks and are being replaced by Visa Debit cards. Please contact your bank for information on how to obtain a Visa Debit card. Alternately you could look into prepaid debit or credit cards.
I purchase online using a company credit / purchasing card, can I still purchase on leapcard.ie?
Yes, as company credit or purchasing cards are not personalised, the 3D Secure check will complete automatically without seeking a 3D Secure password verification.
I purchase online using a prepaid debit card, can I still purchase on leapcard.ie?
Yes, as prepaid debit cards are not associated to a specific person the 3D Secure check will complete automatically without seeking a 3D Secure password verification. However. you may be required to register your prepaid debit card before using it, please refer to your bank or card issuer for further details.
Is 3D Secure free?
Yes, 3D Secure is a free service provided by Visa and MasterCard.
Do I need special software for 3D Secure?
No, 3D Secure will operate in your web browser as a webpage – you will not need to download any additional software or plugins.
Will 3D Secure add extra time to my purchasing experience?
The 3D Secure authentication process is smoothly integrated into our online checkout process and will usually only add a few seconds to the normal transaction time. We believe this is a small price to pay for increased protection for our customers.
I have used 3D Secure before, what do I need to do?
If you have purchased a product or service online using 3D Secure before, you will be asked to submit your chosen password during the purchasing process. You will be familiar with the process.
I can’t remember my 3D Secure Password, who do I contact?
If you can’t remember your 3D Secure password you need to contact your bank or in the 3D Secure section there will be an option to select "Forgotten Password" or "Retrieve Password". Follow the instructions provided
We don’t save your 3D Secure password on any Leapcard.ie computer system; when you selected your password this was saved only on your bank’s computer system.
Leapcard.ie will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve forgotten 3D Secure passwords.
What cards does leapcard.ie accept online?
MasterCard, VISA credit and VISA Debit cards are accepted. Laser cards are not accepted.
What will I expect to see?
Here is an example of a Bank of Ireland interface using a Visa card:
Here is an example of a Bank of Ireland interface using a Visa card:
Please note that depending on your card issuer and bank, different security questions may be asked. Leapcard.ie have no control over what is displayed in the bank's credit card interface - just follow the instructions onscreen.
I am experiencing difficulties with 3D Secure in Internet Explorer - what's happening?
On occasion some customers might experience difficulties completing a purchase through 3D Secure, receiving an 'Internet Explorer cannot display this webpage' error message at the verification stage.
This may be caused by a setting in Internet Explorer in the “Internet Options” menu (which should be enabled by default but maybe inadvertently disabled on some computers).
Please follow these instructions if using Internet Explorer:
- • In Internet Explorer, press “Tools” > select “Internet options” > select “Advanced” tab
- • Scroll down towards the bottom and ensure “Use TLS 1.0” is ticked, then press OK
- • Close the browser, reopen it and start from www.leapcard.ie again
See screenshot below for an illustration:
I am experiencing difficulties with 3D Secure in FireFox - what's happening?
On occasion some customers might experience difficulties completing a purchase through 3D Secure - by receiving a 'the connection was interrupted' error message at the verification stage.
This may be caused by a setting in FireFox in the “Options” menu (which should be enabled by default but maybe inadvertently disabled on some computers).
Please follow these instructions if using FireFox:
- • In Firefox, press “Options” > select “Advanced” tab
- • Press the “Encryption” sub-tab and ensure “Use TLS 1.0” is ticked, then press OK
- • Close the browser, reopen it and start from www.leapcard.ie again
See illustration below:
I am experiencing difficulties with 3D Secure in Opera - what's happening?
On occasion some customers might experience difficulties completing a purchase through 3D Secure - by receiving a 'Could not connect to proxy server' error message at the verification stage.
This maybe because of a setting in Opera browser “Preferences” menu (it should be enabled by default but maybe inadvertently disabled on some computers).
Please follow these instructions if using Opera:
- • In Opera, press “Tools” > select “Preferences”
- • Press the “Advanced” tab and select "Security" to the left
- • Press "Security Protocols" and ensure “Enable TLS 1” is ticked, then press OK
- • Close the browser, reopen it and start from www.leapcard.ie again
See illustration below: